Internal Sales Trainee

25th January 2018

Job Title: Internal Sales Trainee

Company: Burnand XH

Reports to: Branch Manager

Department: Internal Sales

Location: Roman Ridge Road, Sheffield S9 1GA

Package: Competitive salary / Pension / Life assurance / Westfield Health


Job Summary

To provide professional customer service to existing and potential customers, over the telephone or on the trade counter

Main Duties and Responsibilities

  • Handle inbound sales calls and customer enquiries
  • Assist all customers by helping to identify their needs and provide knowledgeable assistance
  • Serve customers on the Trade Counter
  • Promote new products in order to make add-on sales
  • When taking telephone orders ensure that all information taken is accurate (including customer details, payment method, shipping address and special instructions if required)
  • Ensure prompt shipping and delivery of all orders to guarantee customer satisfaction
  • Handle all types of customer correspondence in a professional and efficient manner
  • Carry out research to attempt to resolve all customer queries, escalating any difficulties to the Branch Manager
  • Keep the Branch Manager informed of important developments or potential problems
  • Notify customer of any delays as needed
  • Enter sales orders and purchase orders into the system
  • Check stock into the warehouse and record on the system, arrange any stock replenishments as required
  • Order pick stock ready for despatch and distribution
  • Ensure the warehouse is clean and tidy at all times
  • Perform filing and other administrative duties as required
  • Manage APC Courier next day delivery service (pick & pack orders, input details into the online portal, print and secure labels)
  • From time to time it may be necessary to deliver urgent orders to customers or collect purchase orders using a company vehicle

Skills, Knowledge and Experience Required


  • Be flexible and able to work unsupervised using own initiative
  • Competent in Microsoft Office Suite


  • Experience in a similar trade counter role
  • Driving License

To apply, send your CV and covering letter to