General Manager

08th February 2019

Job Title: General Manager

Company: Burnand XH Ltd

Reports to: Director of Burnand XH

Responsible for: Branch Managers

Department: Management

Location: Roman Ridge Road, Sheffield S9 1GA

Job Summary

To be responsible for the day to day management of all branches

Main Duties and Responsibilities

  • Provide support to Branch Managers in the effective running of their branch
  • Oversee daily operations of the business
  • Provide direction and guidance to employees in their assigned job duties
  • Develop and implement the business plan for profitability
  • Evaluate the effectiveness of the marketing program and recommend improvements
  • Develop strategies to improve customer and supplier relationships
  • Schedule regular team meetings to discuss business updates, issues and recommendations
  • Provide feedback on market requirements, competitor activity and market pricing
  • Ensure that employees follow company policies and procedures
  • Assist to identify business opportunities with new and existing customers
  • Actively increase sales opportunities for new, lapsed and existing customers
  • Ensure customer enquiries are dealt with promptly and professionally
  • Ensure that all branches have effective inspection and checking arrangements, as required by the Quality Management System
  • Drive sales and support the branches in achieving sales targets
  • Ensure CRM system is updated
  • Managerial responsibility for the Branch Managers including appraisal, performance management and discipline where required
  • Provide support to the Branch Managers in the management of employees where required, including recruitment, performance management and discipline.
  • Drive new product introductions and sales campaigns
  • Attend trade days, exhibitions, etc as required

Skills, Knowledge and Experience Required


  • Knowledge of electrical wholesale business and managing high profile customer accounts for both new and existing business
  • Comprehensive knowledge and understanding of wholesale and distribution
  • Excellent communication skills, both verbal and written
  • Experience in managing small teams of people, with experience in absence management, discipline and recruitment
  • A proven track record of exceeding sales targets and building strong customer relations
  • Be adaptable to change, flexible and able to work unsupervised using own initiative
  • Competent in Microsoft Office Suite
  • Full UK driving licence


  • Experience of using Navision would be beneficial

To apply, send your CV and covering letter to